As Carriers rarely plan their hauls more than a few days prior to departure, we recommend that you book your shipment roughly 3-5 days prior to your desired pick-up date. Although booking earlier could still play to your advantage, Carriers seldom express interest in shipments far in advance.

Due to the numerous variables that could unexpectedly affect a Carrier’s progress during transit, it is very difficult to guarantee exact dates and times for pick-up and/or delivery. Delays caused by other customers using the same hauler, traffic congestion, accidents, mechanical malfunctions and weather are common factors that may cause a Carrier to run behind schedule. RS Logistics will always work to ensure the service you receive matches your requested timeline as closely as possible, however we will never make guarantees to our customers that we are not absolutely certain our partners can honor.

You, or a person you authorize to handle the transactions on your behalf, will need to be present to hand over and accept the vehicle. If you cannot personally be present, we would require that you notify us of this fact prior to pick-up. We would also ask that you provide us with the name and contact numbers for the person/s you have appointed to be present in your stead.

Although most Auto Transporters are only licensed for vehicle transportation, many allow for ‘junk in the trunk’. This means that they will allow up to 100 lbs of personal belongings to be shipped in the trunk of your vehicle free of charge (some may even allow for it to be stowed in the back compartment, below window level). Although your vehicle is covered by the Carrier’s insurance, these items are not and are transported at your own risk. Make sure to receive authorisation for additional luggage prior to pickup. Be sure to always keep the driver and co-driver seats clear of any luggage.

Although much depends on the time of year and specific route, the standard transit time-table is as follows: Up to 500 miles: 1 day 500-800 miles: 1-2 days 800-1100 miles: 2-3 days 1100-1400 miles: 3-4 days 1400-1800 miles: 4-5 days 1800-2100 miles: 5-6 days 2100-2500 miles: 6-8 days 2500-2800 miles: 7-9 days 2800-plus miles: 9-11 days

A RS Logistics quote is never automated and has been personally assessed by a Dedicated RS Logistics Advisor. This means that your quote will always be the most current assessment of the Standard Rates demanded by the market at the specific time that your shipping request is processed. This quote is also all-inclusive; covering all taxes, tolls, bumper-to-bumper insurance and door-to-door service. Additionally, you are able to send up to 100 lbs of your personal belongings absolutely free. Be sure to receive authorisation for this luggage prior to your pickup date.